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Emergency Support Contact Information

Are any among you suffering? They should pray. Are any cheerful? They should sing songs of praise. Are any among you sick? They should call for the elders of the church (James 5:13-14).
As part of our commitment to the community we are here to help, and the following service providers are here to give extra support during times of need.

Emergency Support Contact Sheet

Call 000 if you are in immediate danger


A national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.

Contact number: 13 11 14

Opening hours: 24/7 Support


1800RESPECT is the national domestic, family and sexual violence counselling, information and support service.

Contact number: 1800 737 732

Opening hours: 24/7 Support

Kids Helpline 

Kids Helpline is a free Australian telephone and online counselling service for young people aged between 5 and 25.

Contact number: 1800 55 1800

Opening Hours: 24/7 Support

Surrey Hills Neighbourhood Centre

Address: 157 Union Road, Surrey Hills Vic 3127

Contact Number: 03 9890 2467

Opening hours: (During School term) Monday to Thursday: 9.30am–3:00pm. Friday: 9.30am–1pm


Community Support Services

Address: 1010 Whitehorse Road, BOX HILL VIC 3128

Contact number: (03) 9897 9000

Opening hours: EMERGENCY RELIEF: Tuesday, Thursday 9:30am-2pm


Salvocare Eastern Box Hill

Provide a range of support and recovery services including homelessness support

Opening Hours: Mon-Fri 9am-5pm

Location: 31 – 33 Ellingworth Parade, Box Hill, 3128

Contact number: 9890 7144


Box Hill Department of Health and Human Services (DHHS) (Accommodation and Housing)

Address: 883 Whitehorse Rd, Box Hill, 3128

Contact number: 9843 6000


Crisis Assessment and Treatment (CAT) Team (Emergency Mental Health Support)

The CAT Team will come to you.

Contact number: 1300 721 927

Opening Hours: 8.00 - 10.30pm, 7 days a week

Location: C/- Eastern Health Mental Health Program, Box Hill, 3128


The Orange Door (domestic violence support)

Opening Hours: Monday to Friday between 9.00am and 5.00pm

Location: 30-32 Prospect Street, Box Hill, 3128

Contact number: 1800 354 322


Crossway LifeCare

Services include: Professional Counselling & Psychology services (call us or see our website for fee schedule); Family Violence Recovery programs supporting women and children through trauma recovery group therapy; Community Mentoring, providing trained and screened mentors to people needing support to achieve life goals; Community Pantry, providing food support for households experiencing food insecurity.

Contact: David Breen, Community Connections Team Leader


Opening Hours: Monday and Friday 10.00am to 5.00pm, Tuesday Wednesday Thursday 10.00am to 9.00pm, Saturday 10.00am to 3.00pm

Location: 709 Highbury Road, Burwood East, 3151


@ThePantry, Stairway Church

@ThePantry is a community pantry where visitors can access fresh food, frozen food, long life food, pet food, household cleaning items, and personal care items for free

Contact: Sally Marks, Pastor, Community Services


Opening Hours: Tuesdays 2pm-4pm Wednesdays 10am-12pm

Location: 171 Rooks Rd, Vermont, 3133

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